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From growth to scale: How Revel delivers fast, reliable support across the customer lifecycle
April 9, 2026
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Rauda
Revel, a digital-first car leasing company in Spain, uses Rauda’s AI agents to scale customer support and handle thousands of customer conversations about contracts, delivery, and maintenance.
The solution automatically manages most inquiries, enabling fast responses while allowing human agents to focus on the moments where they add the most value.
Scaling support as conversations grow
As Revel’s customer base grew, so did the number of support conversations. Customers regularly reach out with questions about contracts, documentation, delivery timelines, contract changes, or maintenance requests.
Many of these inquiries are repetitive, but they occur at critical moments in the customer journey. Providing quick and reliable responses is essential to maintaining a great customer experience.
AI agents supporting the customer lifecycle
To manage this growing volume of conversations, Revel deployed AI agents powered by Rauda.
The agents automatically triage customer requests, understand intent, and provide instant answers across support channels. They help customers during onboarding, provide updates about vehicle delivery, and assist with requests related to contract changes, usage questions, and workshop appointments.
Faster support at scale
Today, AI agents handle 70,000+ customer support tickets every year, autonomously processing over 40% of inquiries through Rauda AI and managing hundreds of conversations daily across support channels. This allows Revel to maintain fast response times at scale while enabling human agents to focus on the interactions where they add the most value.
