Job&Talent automates 45% of worker inquiries with Rauda AI Agents

• 45% of worker inquiries are already handled automatically by AI, with a goal of reaching 60%.
• 70% reduction in average first response time (ART).
• Rauda AI agents provide personalized responses while maintaining high satisfaction levels.

Challenge

Job&Talent has redefined the temporary staffing industry by leveraging technology and data to deliver a more efficient, flexible, and reliable workforce management solution. Their digital tools are at the core of the worker and client experience, paired with a commitment to personalized, high-quality service.

However, due to the high volume of operations and increasing goals for profitability, they faced the challenge of maintaining fast, consistent response times across their support channels (email and WhatsApp) without negatively impacting operations.

Solution

Rauda AI integrated fully with Job&Talent's customer service platform, deploying AI agents capable of providing answers not just based on FAQs but also personalized to user needs. Soon, these agents aim to take real-time actions within Job&Talent's internal systems to resolve administrative issues seamlessly.

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Rauda AI agents currently handle various use cases, such as:

• Suggesting available job openings tailored to a candidate’s profile.
• Providing updates on application status during the hiring process.
• Sharing personalized information about salary advance services.

User experience is fundamental for Job&Talent, and this solution enables fast, personalized, and scalable support, ensuring that workers' questions and issues are resolved effectively, improving satisfaction while maintaining the human quality of responses.

Results

Since implementing the Rauda AI solution, Job&Talent has successfully provided personalized responses to 45% of inquiries in just three months, with a goal of managing 60% of the volume. Additionally, the average first response time has been reduced by 70%, significantly enhancing worker satisfaction.

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Rauda AI agents are transforming the support process, enabling human agents to focus on more complex and strategic cases.This partnership highlights how AI-driven solutions can enhance efficiency, scale operations, and maintain a human touch, even in high-demand environments.

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