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Rauda raises €2.4M to make AI voice central to customer support automation
September 1, 2025
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Rauda
Funding led by JME Ventures, with Bonsai Partners joining; existing backers Demium Capital, Fides Capital, and Juanjo Mostazo also participated. The round will accelerate Rauda’s voice-native AI agents, expand research and product teams, and scale operations across Europe.
Madrid, September 1, 2025 — Rauda, a platform of AI agents purpose-built for customer support, has raised €2.4 million to advance its voice capabilities and accelerate the automation of complex support use cases while improving end-customer satisfaction. With this round, Rauda’s total funding has reached €3.3 million since launch.
The round was led by JME Ventures. Bonsai Partners joined as a new investor, while existing investors Demium Capital, Fides Capital, and Juanjo Mostazo increased their support.
Where is Rauda today
Rauda is partnering with leading companies to deploy high-quality support agents and is building a best-in-class AI platform that includes evaluation suites, automated regression testing, and a fully controllable AI voice technology. The system is designed for deep integrations with client systems, enabling end-to-end automation with measurable quality and customer satisfaction.
Over the last 18 months, Rauda has grown from 4 to 20 employees, with its main hub in Madrid, and is building AI agents with leading companies across Insurance, Health, Retail, and Digital Services.
“Most customer service interactions happen by voice. This round moves us closer to a world where AI agents can resolve complex cases across any channel, delivering a step-change in our customers’ productivity,” Ion Cuervas-Mons, CEO of Rauda.
“We invested in Rauda because customer service is still mostly voice, yet the tools around it are decades old. AI voice agents flip that dynamic, unlocking end-to-end automation, measurable productivity gains, and better customer experiences. Ion and the team are building the platform that incumbents can’t, and the market is wide open." Ivan Landabaso, Partner at JME Ventures
“Rauda has become a critical partner for companies tackling customer support at scale. By leveraging AI to automate complex tasks and adapt to specific needs, they’re driving meaningful gains in productivity, resolution rates, and customer satisfaction. We’re excited to back Rauda as they deepen integrations and expand their capabilities,” Albert Llobet, Bonsai Partners.
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