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Rauda’s AI agents have managed 194k support tickets last month
January 14, 2025
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Rauda AI
Rauda AI is on a mission to help companies make a leap in productivity and customer satisfaction by integrating AI agents into their support teams. These agents are capable of creating personalized responses using client-specific information and perform actions within clients’ systems.
Rauda AI today announced the December performance results of its AI customer support agents:
- Rauda’s AI agents managed 194,000 customer support tickets in the past month
- Equivalent to the workload of about 100 full-time customer service agents
- Rauda AI’s team consists of 8 people
- Average customer satisfaction increased by 10 points compared to human agents
- Available 24/7 and resolving issues in under 1 minute
- Provided support in 11 languages this month: English, Spanish, Italian, Brazilian, French, Portuguese, Danish, Dutch, Korean, Japanese, and Arabic
Blind tests are regularly conducted. Customer support agents evaluate both the AI’s and the humans’ responses without knowing their source. On average, human agents answer correctly 68–75% of the time, while Rauda’s AI agents reach 85–95% accuracy.
Rauda’s AI agents integrate seamlessly with existing ticket management platforms, currently handling text-based channels such as email, chat, WhatsApp, and web forms.
“We’re very excited about the major leap AI brings to our clients’ customer experience and productivity. We understand its far-reaching effects on society and the importance of everyone being involved in shaping this transformation.” — Ion Cuervas-Mons, co-founder and CEO of Rauda AI.