We Are Knitters automates 40% of its customer support tickets with Rauda AI

• 40% of customer inquiries are now resolved automatically through AI
• 90% reduction in average response time (ART)
• 3-week setup for Rauda AI's models

Challenge

We Are Knitters has always been committed to exceptional customer service. However, as the company grew, it became increasingly challenging to efficiently handle the high volume of customer inquiries without compromising quality or personalization. They aimed to improve customer satisfaction metrics and reduce response times—all without expanding their support resources.

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"Implementing Rauda AI's artificial intelligence has transformed our customer support, enabling us to respond efficiently without losing the human touch that defines us," - Alberto Bravo, Co-Founder of We Are Knitters.

Solution

To tackle this challenge, We Are Knitters integrated Rauda AI's generative AI technology directly into their ticketing platform, Zendesk. The solution automates responses to common questions across various channels such as chat, email, and web forms. Implemented in just three weeks with minimal development resources, this transition brought instant efficiency to their customer service.

Results

Thanks to this integration, 40% of customer inquiries are now handled automatically by AI, freeing up the support team to address more complex cases. Rauda AI's swift deployment allowed We Are Knitters to adapt quickly to the demands of their expanding customer base, maintaining their reputation for excellence in customer service while efficiently scaling their operations.

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