See all customer stories
Podimo enhanced support to thousands of customers with Rauda
We Are Knitters is a global e-commerce platform with a vibrant community of over one million people who share a passion for knitting. The company has modernized and revitalized knitting, making it more accessible and appealing to younger generations.
AI agent
Susanna, our AI agent, responds support questions, seamlessly adapted to diverse markets and languages
Discovery
Rauda'a AI also helps in the content discovery based on the users requests through natural language conversations
Evals
The AI Agent evaluates human agents to ensure consistent quality and identify areas for improvement
Challenge
We Are Knitters has always been committed to exceptional customer service. However, as the company grew, it became increasingly challenging to efficiently handle the high volume of customer inquiries without compromising quality or personalization. They aimed to improve customer satisfaction metrics and reduce response times—all without expanding their support resources.
Solutions
To tackle this challenge, We Are Knitters integrated Rauda AI's generative AI technology directly into their ticketing platform, Zendesk. The solution automates responses to common questions across various channels such as chat, email, and web forms. Implemented in just three weeks with minimal development resources, this transition brought instant efficiency to their customer service.