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AI agents meets Insurance: How TUIO transform customer support with Rauda
Tuio is a Madrid-based insurtech startup founded in 2021, aiming to revolutionize the insurance industry by offering fully digital, transparent, and socially responsible insurance solutions tailored to modern consumers.
40%
Almost half of automated use cases are resolved end-to-end by the AI, reducing wait times and improving efficiency
30%
AI voices deliver natural, human-like dialogue, boosting customer satisfaction (CSAT)
AI agent
Tailored voice agents for home and car insurance provide expert, context-aware assistance in every call
Challenge
As Tuio’s customer base surged past 70,000 policy-holders and its product line is about to expand from home insurance into car coverage, inbound call volume is set to grow exponentially. Clients expected instant, personalized answers to detailed questions yet traditional call-centre workflows were costly, hard to scale, and risked eroding Tuio’s hard-won customer-satisfaction scores.
Solution
Tuio teamed with Rauda AI to roll out lifelike voice agents for home. Running on a multi-agent framework, they mirror Tuio’s tone, fetch live policy data, and resolve queries end-to-end. The modular setup lets Tuio “train” a new agent for any future product line in days, while Rauda’s orchestration layer handles intent routing, escalation to human staff when required, and continuous learning from every interaction.
Impact
Within weeks, more than 40% of inbound use-cases were fully automated by the specialised agents, freeing human advisors for complex scenarios and growth initiatives. Thanks to the lifelike tone and consistent brand voice, Tuio’s CSAT climbed by 30 percent, and customers now enjoy round-the-clock support that feels genuinely personal—reinforcing Tuio’s reputation as the insurtech that puts people (and pets) first.